Shipping Policy

Delivery Circle
DELIVERY SERVICE AVAILABLE IN MALDIVES ONLY.

Delivery Timings
PIXY offers same-day guaranteed delivery on most floral orders placed before 06:00pm.
Saturday - Thursday: Orders placed before 06:00pm can be delivered the same day before 2300hrs. Orders placed after 06:00pm can be delivered on the next available delivery schedule.
Friday: Orders are accepted only after 02:00pm and can be delivered the same day before 2300hrs, if orders placed before 06:00pm on the same day.

Scheduled Deliveries
PIXY can guarantee delivery on a specific day, up to 1 week in advance. However, we cannot guarantee a specific delivery time during that day. Our sales team will contact to ensure delivery on the date requested.

Holiday Deliveries
PIXY is particularly busy on special occasions, so it's important to place your order well in advance.
Teachers Day, New Year and Valentine's Day: These are the busiest days of the year for us, so to ensure that your recipients get their flowers / gifts on these days, we request you to place your orders 07 days in advance. Orders placed after this, may be delivered the following day of the occasion.

Delivery conditions to Hospitals
Customers should note that there may be times hospitals do not permit florists to deliver bouquets personally to individual rooms, and that most ICUs do not permit flowers. Please check with the hospital before placing your orders. However, if the hospitals permit the deliveries of bouquets, please indicate the name and telephone number of the contact personnel at hospital, and the recipient's ward and room number, including the name of the recepient.

Delivery conditions for Hotels
PIXY guarantees delivery to the hotel reception only. For delivery to hotels, please indicate the name, address and phone number of the hotel along with the name of the recipient and the room number.

Delivery conditions to resorts / nearby islands
PIXY guarantees delivery to all orders received which needs to be sent to resorts. However, due to logistics of transport it is beyond our control to guarantee timing for such and will vary. Most of the resorts will have their own transport or will use Seaplane service which in either case we guarantee delivery to the following.
1. Delivery to Departure Jetty from Male' capital city (for loading on vessels departing to respective resorts). Time will vary depending on transport availability.
2. Delivery to Male' International Airport (up to departure counter of Sea Planes and to complete registrations necessary for handover of products that needs to be sent to designated resorts. Delay of transport or Cancellation is beyond our control and we cannot be held responsible for such.

You may reach us:
By Phone
+960 330 1900
+960 777 4142 (mobile)

By post
PIXY
Fareedhee Magu, Maafannu
Male’ – Maldives
PO Box 20256
By e-mail:
info@pixy.mv

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